Shop terms

Templates and guides are digital downloads. Download links arrive by email and stay in your account.

A main file can be downloaded up to five times within a year of purchase. Every guide and template also has a free sample you can look at first.

Because a download starts straight away, a file cannot be returned once it has been downloaded. If a file is faulty, we replace it or refund it.

Print items are dispatched within two working days.

Unused print in its original wrapping can be returned within 30 days of delivery.

Packages, calls, templates and guides are not shipped. Delivery applies to print only.

• Second class: £2.95, 3 to 5 working days.
• Tracked 48: £4.50, 2 working days.
• Free delivery: on print orders over £30.

Booking, moving and cancelling calls, and the terms for fixed-fee services, are set out in our engagement terms.

All prices are shown in pounds sterling and include VAT.

We may change prices, but never after you have placed an order.